Monthly Archives: July 2014

How Two ClassJuggler Add-on Features Can Build Your Customer Base

ClassJuggler’s cloud-based studio management software solutions for class-based businesses, such as dance schools, music schools, K-12 schools, tennis camps, gymnastics studios and cheer camps, comes with a bevy of “backend benefits” – tools that help you run your business better, such as business intelligence reports, customer records management, full-featured email communications, billing, teacher management, class schedule management, etc.

But there are two popular add-on functionalities you can upgrade to that can actually boost your new customer signups and help you keep your current customers:

Here’s how these functions can generate new business and help you retain the old:

  • Customer self-sign-up for classes. Our Customer Self-Service Center features that make it possible for students or their parents to sign up for scheduled classes right from your website, and without your assistance. Customer self-service features on your site saves you time and energy (the backend benefit) AND puts customer in control of their online interaction with your business. They can browse your course catalogue and choose classes in their own time, doing so from the comfort of their home or office.  The customer self service features turn your business into a 24-7 business, “always open,” even as you sleep, since the prospective customer can sign up any time day or night! This kind of customer empowerment can boost business.
  • Online customer self-pay and profile management. Our Customer Self-Service Center also makes it possible for your customers to go to your website, log into their own account, and add a new phone number, make an address change, or even pay for classes their kids are signed up for. Such services not only save you lots of time (the backend benefit) but helps customers do business with you efficiently. Advertising these features on your site can make your school look and function more professionally, which also makes your school more competitive compared to other schools in your area. This can generate new business.
  • Online electronic customer payments. We partner with two leading merchant processing services that enable you to affordably and easily accept credit cards or debit cards for payment from customers. Face it, most of us do business today using credit cards or electronic payments, rather than cash or checks. When you support this preference, you remove a “barrier to entry,” eliminating something that might block a potential customer from choosing your school. Merchant processing services can also help you retain your current customers, thanks to the ease of doing business with you that electronic payments allow.

You can upgrade your ClassJuggler account at any time with the customer self-service center functionality or merchant processing services, or start out with them if you’re a new customer, Contact us and we can walk you through the rates, the process, and the features.

Advertisements

ClassJuggler’s Customer Service – a Drawing Card

ClassJuggler customer Bruna Molina particularly appreciates ClassJuggler’s customer service. Her words:

“In lots of ways, you helped me walk through growing pains as the business took on other levels. Your calm and secure voice enabled me to push forward fearlessly when I felt lost. Often, simply by doing our jobs we don’t realize the positive impact it has on others, YOU and Jon at ClassJuggler did that for me.”

Bruna, operator/owner of I Shine Company of Port St. Lucie FL, also shared these words with us regarding winning one of the three ClassJuggler Dance Teacher Summit contest prizes – a full scholarship to the summit in August:

“I am absolutely thrilled to meet you guys in person and I’m intensely grateful for the opportunity to go to the summit! I will forever be an eager student, ready to learn and grow any chance I get. I take the responsibility of the teachers that stand alongside me and the students we are bring up as a tremendous blessing.”

Thank you for your kind words, Bruna. We look forward to meeting you in person as well, and wish you the greatest success in growing your business and developing your students. 

Learn more about I Shine Company at http://ishinecompany.com/ and more about DanceClassJuggler’s online software for dance Studios at www.danceClassJuggler.com.

Transferring to ClassJuggler Is Easy

Are you already using a competing product? If so, you’ll be happy to know about our new customer benefits that will ease the transition for you:

  • Take advantage of our Got-Wise discount – If you move over to ClassJuggler from a qualified competitive product, we will give you a whopping 25 percent discount off your rate for the first three months!
  • We offer “data load” service – useful for larger customers transferring over from a software-based or online recordkeeping system. This basically consists of importing your current customer and student records for you – a real timesaver over manually entering each of your current customers. And it’s a pretty cheap service: just $20 for 500 records and five dollars for each additional 500 records. Check out our data load services features page for more info, or contact us.

  • You’ll also be happy to know we pride ourselves in having top-flight customer service, which makes transitioning to ClassJuggler easy. Our robust self-serve help center database and new client wizard will handle most of your questions, and our support specialists are available by phone and email during standard business hours.