Monthly Archives: November 2015

Franchiser FUN BUS Partners With ClassJuggler

FUN BUS Franchises Nationwide to Use ClassJuggler Business Management Software

We’re pleased to announce that ClassJuggler has just added FUN BUS to its roster of franchise businesses that are using ClassJuggler as the business management software for its franchisees throughout the country. imageFUN BUS is a growing and dynamic business, and we look forward to supporting them with our cloud-based software. The nature of their mobile, transformed school buses and fitness-focused franchises makes an always-available online solution such as ClassJuggler a perfect match for them.

We asked Stacey Kimmins, President of FUN BUS, about her decision to choose ClassJuggler. She said, “After our nationwide search for the ideal business management software vendor to meet our needs and those of our individual franchise owners, ClassJuggler emerged as the product with the right user-friendly capabilities,”

She added, “We were also influenced in our decision for ClassJuggler by the company’s reputation for customer service and years of experience working with franchises.”

We hope to further solidify that reputation with the way we engage with the FUN BUS franchise owners.  We’ve been providing such services – to both franchises and individual class-based businesses (such as dance studios, swim schools, cheer/gymnastics schools, and K12 and after-school enrichment programs) – for 10 years  now, We will immediately begin rolling out our service and training to each of the FUN BUS franchises.

More on FUN BUS:

Located throughout the United States, each FUN BUS franchise uses a mobile bus to literally deliver a combination of fun and fitness to schools, parties, and other neighborhood venues. FUN BUS seeks to enhance children’s lives by building self-esteem while perfecting coordination and motor skills in a structured, positive and safe environment.

The Fun Bus interactive fitness program introduces fitness in a fun format for children. FUN BUS offers affordable franchise operations to individuals interested in operating a FUN BUS in their own neighborhood.

If you’re a franchise business owner or franchise operator, learn more about our franchise business software, or contact us to discuss your needs and how we can help.

Jon Koerber, President and CEO, ClassJuggler

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Modifying Browser Pop-up Blockers to Optimize for ClassJuggler

A common support call we get go something like this:

“When I click on an action button, nothing happens. What’s wrong?”

Our first question to the users is always:

When you logged into ClassJuggler today, did you see an alert on your Home Base screen letting you know your pop-up blocker is enabled?”

And the common reply:

“Yes, but I just close that message…”

One of the many ways we communicate with you, our ClassJuggler users is to display an alert or confirmation window when you log in – messages important to your ClassJuggler usage – and other messages to confirm certain critical actions you’re about to take. For example, we use a popup message when you’re voiding a payment or deleting a customer record to request that you verify this permanent action. However, if you have a browser pop-up blocker enabled, it can cause confusion and make it seem like ClassJuggler is not working because that confirmation window simply doesn’t appear.

In fact, we get many support calls from problems with using ClassJuggler when the problem is simply the way Web browser software settings are marked, blocking ClassJuggler’s alerts and confirmation windows.

Fortunately, it’s easy for you to identify the cause of the problem, because ClassJuggler detects when you have pop-up blocking enabled and presents you with a warning like this when you sign-in:

Unfortunately, if you don’t read this alert and just close this message, you’ll likely miss important process-related pop-ups from us.

Disable Your Pop-Up Blocker

Disabling your pop-up blocker in Safari or Firefox is easy and will fix your problems in a jiffy.

Disabling your pop-up blocker on Mac OSX:

The pop-up blocker settings are always under Preferences, which you find by clicking the Safari or Firefox menu just to the right of your apple menu.

In Safari, go to the security tab and uncheck the pop-blocker setting.

On Firefox, go to the content menu and choose the “exceptions” button to the right of the block pop-ups checkbox and add “classjuggler.com” as an exception to the list.

Disabling your pop-up blocker on Firefox for Windows

1. Click on the “hamburger” menu on the far right of your browser window:

image

2. Select to the content menu

3. Choose the exceptions button to the right of the Block pop-ups checkbox

4. Add “classjuggler.com” as an exception to the list. Then, when using ClassJuggler, the popup messages won’t be blocked by your browser.

Important: Other Web browsers, such Internet Explorer and Chrome are not supported, so use at your own risk.

These popup message features are available in all our ClassJuggler products, including:

Any questions remaining? Simply contact us and we can answer your questions or walk you through it. 

Using ClassJuggler to Handle Holiday Class Schedule & Billing Changes

One of the ClassJuggler “power tools” is its ability to deal with prorated billing for calculated class occurrences during a month and also for “closed” days on your calendar – a big help when holidays wreak havoc on your regular class schedule and standard billing.

To do this, simply employ the prorated billing options for any of the three tuition types we support: monthly billing, per-class billing, and class total billing. You establish this at the time of enrollment,

A common question – What about dealing with prorated fees during an ongoing billing cycle when posting new tuition?

Easy answer with ClassJuggler – Proration and the ability to exclude closed calendar dates is totally supported for Per-Class pricing. And also the Monthly Tuition type can have prorated fees based on closed calendar dates. Simply choose this optional feature when you run your Post Tuition billing cycle step, as shown here:

Add any time you set up ClassJuggler to prorate tuition for per-class or monthly-based tuition, it adds a secondary description to the transaction explaining how it calculated any prorated discounts. This is handy when you need to determine why a certain amount was posted for a certain family.

Some things to remember about ClassJuggler prorated tuition tools:

  • Make sure that the classes that you want tuition to be prorated for (per class or monthly) have the checkbox for “skip ‘closed’ calendar event dates” enabled under Step #2: Class Schedule. If this is not set, ClassJuggler will assume you have skipped this class for prorating due to calendar closed dates.
  • Per Class tuition always prorates based on class occurrences per month and also supports closed calendar dates by default.
  • Monthly based tuition allows for prorated class fees for closed calendar dates only when the checkbox is set on the Post Tuition billing cycle screen.

These class proration features are available in all our ClassJuggler products:

Any questions remaining? Simply contact us and we can answer your questions or walk you through it.