Category Archives: Customer Support

Generate a Class Wait List in ClassJuggler

ClassJuggler has a helpful report tool you’ll want to learn to use: the Class Wait List. This report prints a handy list of enrollees for a selected class or for a group of classes.

By default, the Class Wait List includes class name, class ID, classroom, begin and end dates, mini-schedule, session/group, instructors, schedule description, student: name, age, primary contact name and phone number, group, registration info, class enrollment info, waiting list date, and wait list comments.

Here’s how to make one:

There are two ways to run this report. Either way, you’ll want to go ahead and log in to your ClassJuggler account and then navigate to reports:

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  • The first way, shown in Figure 1 below, is by selecting a specific class to report on:

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  • The second way, show in Figure 2, is to choose to view all classes that match one of the four class status options:

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Either way, it starts like this:

  1. Select a report type.
  2. If you chose to report on a single class, select a class from the pop-up class listing by clicking the Select button. (You can view the Select a Class help page for more information on using the class selector pop-up.)
  3. Click Generate Report to create your report.

It’s that simple. However, here are some optional extra steps you can take to finesse the results.

When reporting on multiple classes:

  • Enter a search string to select classes in a particular session or group that begins with the string of characters you enter.
  • Enter a search string to select a set of classes whose names begin with the same string of characters.
  • Select a class day to limit the list of classes.
  • Or select all days for all classes or “open” for only classes with open class schedules.
  • Select “any time” for the class or choose a specific time range, when reporting on multiple classes, by unselecting the “any time” checkbox.
  • Select to see totals & subtotals for students on waiting lists.

To see report selectors and other options with this tool, see the full article on this feature in our online help, which you can find here:

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Take advantage of our webinars!

I’m often surprised when talking with clients during a support call and mention an existing ClassJuggler report or feature that would be perfect for solving that client’s needs. The response is often, “Wow, that’s perfect, when did you guys add that feature?”, to which I often reply, “Seven years ago…”

In today’s busy world, you may feel too busy to take the time to learn the things that can make your life or job easier – even though you know it will ultimately save you more time. But one of the easiest ways to educate yourself and your staff to get the most out of your ClassJuggler account is by attending our twice-monthly Webinars.

These sessions, usually just 30 to 60 minutes, are free and cover all sorts of features and capabilities in our software that can make your life easier.Smiling woman using tablet PC It’s simple to participate, and even fun!  You’ll need a computer or web-enabled mobile to device to see what we’re demonstrating, and you’ll need a phone to call in for the audio and to participate with questions.

Check out our Webinar schedule in each month’s newsletter.

Send us topics YOU would like to see for our next Webinars

We do our best to choose Webinar topics that are important and useful for our clients, but it’s really you we would like to hear from. Suggest topics you’d like us to cover at our education address: education@classjuggler.com.

Customer Support is Here for You

Whether you’re a brand new ClassJuggler customer or a seasoned client, you may have questions on how to best utilize ClassJuggler for your business. Quality and timely customer support is important to our customers, so it’s important to us!

You can reach a ClassJuggler Customer Support Specialist by calling toll free (866) 214-6128 or emailing us at support@classjuggler.com.  Our support hours are Monday through Friday, from 8am-5pm Pacific.

ClassJuggler Support for International Clients

For our customers outside the U.S., we also offer Skype chat for support help. If you’ve got questions and would like to speak with someone in person, just email us and we’ll arrange a time to connect with you.