Category Archives: ClassJuggler Fitness

Authorize.Net Snafu

Update – Authorize.Net Refund Issues

If you process credit or debit card payments, please read this announcement.

We at ClassJuggler have heard in the last several days from a number of our clients (dance studio owners, cheer/gymnastics studio owners, music schools, swim schools, K-12 and martial arts schools) that Authorize.Net is experiencing issues with their ability to let its merchant customers process refunds to their customers, causing a great deal of frustration.

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The issue may appear to be coming from ClassJuggler’s software, since we provide merchant processing services within ClassJuggler, but the problem is actually from authorize.net, one of the nation’s biggest payment gateway service providers, and the gateway service provider that we use. The problem is likely widespread, affecting thousands or even millions of businesses around the globe.

Authorize.net estimates that they will have the ECC refunding issue resolved by the end of this week (June 23).

WORKAROUND: How to process your customers’ refunds

Until authorize.net has resolved their issues, we’ve put together some brief instructions you can use as a business owner to process refunds directly from the Authorize.Net gateway.2019-06-19_13-35-09

Download a PDF of our step-by-step instructions here.

Following these steps will allow you to process any of the important refunds you have that cannot wait until the Visa team is able to correct the issue with their Authorize.Net gateway service.

Thanks for your patience!

—The ClassJuggler Support team

ClassJuggler customers – 1000 and counting!

announcement iconAs ClassJuggler continues to grow, serving an ever-increasing number of class-based businesses, we are proud to announce the recent signing on of our 1000th customer!

We crossed that 1000 customer mark just as we began our 14th year of service to dance studios, cheer and gymnastics schools, swim schools, music schools,cj-jugglingballs K-12 programs and schools, martial arts academies, tennis camps and a host of other class-based businesses across the U.S., Canada, Great Britain, and Australia.

ClassJuggler’s president and founder Jon Koerber shared this: jon at IDEA 2016“It is an honor to know that we have helped a thousand businesses in four countries to be stronger and more efficient in running their businesses, so that they can put their focus right where they wanted: on their students. We look forward to welcoming the next 1000 customers!”

Introducing Anar, Customer ID 1000

DSC_9415 Lo-rezAnar Mehta, owner of the iCode franchise for Allen/Fairview, Texas, has the unique distinction of holding ClassJuggler’s customer ID number of 1000. We are sending her an Amazon gift certificate for $100 to honor this event.

We asked Anar to tell us a little about her experience with using ClassJuggler. She said, “I’ve only just begun with ClassJuggler and I’ve been most impressed by their customer support. As I start up, it’s always been good to be able to touch base easily, to reach them immediately and get any questions I have answered ASAP.”DSC_9432 cropped

ICode, one of several franchise organizations that we support, is a leader in computer science education, striving to enrich the educational experience and capability of tomorrow’s workforce by giving students the technical expertise, cognitive flexibility and real-world skills to be tomorrow’s exceptional talent. Learn more about iCode at icodeschool.com/ and on Facebook at www.facebook.com/iCodeCorporate

Learn more about Anar’s Texas-based iCode business at icodeschool.com/icode-allen-fairview/.

We are grateful to Anar – and to you, all our customers – for making it possible for us to become one of the leading online business management software solutions for schools.

Get more info on how ClassJuggler supports the business needs of franchises.

Relief for Businesses Effected by Florence & Fires

ClassJuggler offers relief pricing for customers effected by disasters

Hurricane Florence has wreaked havoc upon not just individuals and families along the East Coast but also businesses experiencing wind damage, flood damage, storm related closures, and class cancellations. hurricane Florence 2Meanwhile, the ongoing wildfires throughout California are also making it difficult for many of our customers, raising expenses and reducing revenues.

At times like this, we feel it is important that we all dig in to help. To do our part, ClassJuggler is offering any of our clients whose businesses have been affected by the hurricane or wildfires a 50% reduction in their ClassJuggler fees as they work to clean up and recover.

forest firesIf your business has been impacted, and you are a current customer, we encourage you to reach out to us at support@classjuggler.com or via ClassJuggler support, or call us directly at our toll-free support line (866) 214-6128.

We also urge all of our clients to do what they can to help out by contributing the the American Red Cross Disaster Relief Fund, which is supporting the needs of businesses and individuals affected by this summer’s forest fires as well as those affected by flooding and storm damage from hurricane Florence.

Get SMART in 2019: Make New Year’s Resolutions That Stick!

Are you solid with your resolutions and business goals for the coming year? If not, the problem could be baked into the resolutions themselves. Use the S.M.A.R.T. acronym to radically raise the likelihood that you’ll achieve your goals.

The S.M.A.R.T. method of planning business goals or individual goals is popular among leading businesses globally, and there’s no reason not to capitalize on this methodology for your own school and life planning.
Businesses often use the word COMMITMENTS, rather than RESOLUTIONS, but it’s  essentially the same thing commitments or resolutions are what you (as an individual or as a business) will do to achieve certain standards or improvements in your life or work.

What getting S.M.A.R.T. means

Each letter of S.M.A.R.T. is the key to planning goals and actions that you’ll actually get done. Here’s how.

S is for Specific
Define specific results you expect as an outcome for the commitment. Example: “Losing 10 pounds” and “Add at least 50 new students” imageare specific. “Be uplifting” and “Be a better coach” are not specific.

M is for Measurable

Ensure that your actions can be measured as you progress toward completing your commitment. Can you measure the quantity and/or quality concretely? Example: “Increase attendance rate to 90%” and “Improve customer service feedback scores from Good to Very Good” are measurable; you can measurably check your progress quarterly or monthly to ensure that you’re on target.

A is for Achievable
Create commitments that are challenging, yet achievable. If it’s too lofty – “Grow my revenues fourfold in 2016” – you’ll only get frustrated or unhappy when it becomes evident that it’s not realistic.

R is for Results-oriented
Measure success on the results you achieve, not just on the steps you take. So, reduce my body fat from 25% to 23% is about results, while “Eat healthfully every day” is not.

T is for Time-specific
With each commitment, establish milestones, checkpoints, and a completion date. If you want to add 80 new students by year’s end, then you can set quarterly review sessions to see if you are one quarter of the way – 20 new students – toward meeting that goal.

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How to get S.M.A.R.T. in your goal planning and achieving

To stoke the fires of success:

  • Set no more than 5 to 7 commitments – enough to make a measurable difference by the end of the year, but not so many that the commitments are competing with each other for your time.
  • Make sure your individual work commitments align to your overall business vision and that, likewise, your personal commitments align to your vision of who you want to be. For example, a goal to run your first marathon can be good if it’s what YOU want, but not a good goal if you’re only doing it because your friend wants you to do it with her.

Once you’ve set your commitments, also identify how you will achieve your commitments. Plan key milestones – the evidence that you’re executing your plan.

The SMART method works!

Keep in mind that many of the business management tools and features within ClassJuggler’s school management software can help you achieve your business commitments.

If you’re not yet using ClassJuggler for your school-based business, learn more here:

Any questions? Contact us!

Contest winners announced

WE HAVE A WINNERCongratulations to the four winners in our drawing! Each receives a Home Deport gift certificate.

Entry was made possible for filling out our survey about the ClassJuggler newsletter.

The winners:

survey pollThanks to all who did the survey! 
Your input and ideas were very helpful, and will influence our future newsletter content, design, and planning.

Sincerely, 

Jon Koerber, www.ClassJuggler.com

Your World Just Got a Bit Sunnier…

ClassJuggler Version 7.1 Released

New from ClassJugglerWe are happy to announce the release of version 7.1.0 of ClassJuggler, which went live late last night while you slept.

And this one’s a whopper: It includes two highly anticipated new features, both requested by you, our customers:

  • The “Future Drop Dates ” feature
  • The “Customer Portal Access Rules” feature

Details on these below. But the new version also includes more than 30 enhancements to existing features plus a variety of bug fixes.

Future Drop Dates feature

This exciting new Future Drop Dates feature frees you up from having to worry about remembering to drop a student from a class at a later date.

Example use: Let’s say that a student is dropping at the end of the month or a parent tells you their child student will be out for the month of July – in fact any time a customer requests to be dropped from a class in the near future. In the past, you’d have to jot it down on a sticky note, or make a calendar reminder. No more!  You can now go into ClassJuggler and schedule that change into the student’s account profile. Done!

Customer Portal Access Rules feature

The much requested Customer Portal Access Rules feature, or “Portal Codes” for short, is here! This feature gives you control over how your families interact with the Customer Portal.

You can now assign Portal Codes to control and restrict access to:

  • New customer registrations
  • Online shopping
  • Access to specific class stores
  • Preventing customers from signing into their accounts

…all unless they have the proper code, which you can privately give them.

Codes can also be set to be active only for a set period of time.

You can create and share codes with specific groups of customers for special enrollments (example – for a class that should only be available to advanced students), for early registrations, and for other special situations.

new version
This article is just a summary of selected items from the full release. For the full scoop, log in and review the Home Base > Change Log and get complete details!

We’ll be updating the online help files soon to reflect these changes. Meanwhile, feel free to contact us with help in using these new tools.

No more pinching or zooming or scrolling!

If you are already a ClassJuggler customer, then, by now, you’ve likely seen some of the big news we hinted to yesterday on our social media sites (ClassJuggler Facebook, Pinterest, full-hand mobile phone view of CJglr newsletterand ClassJuggler Twitter), if you’ve checked your e-mail.

The news: Our just-published May newsletter is now, for the first time ever, mobile-optimized – one you can easily enjoy reading on a mobile browser!

This means no more pinching or scrolling left and right to read it on your smart phone or tablet. Images and text will automatically reformat to fit your screen size.captain piccard best newsletter ever

But don’t just take Captain Piccard’s word for it; Tell us your thoughts for a chance to win! Here’s how: clip_image001[4]

    1. Read the email version of the newsletter.
    2. Take our brief survey to give us your opinion of the new newsletter format.

That’s it; Completing the survey before May 15 midnight automatically enters you into our May 16 drawing.

There are 4 winning prizes, which are randomly drawn: each is a $25 Home Depot gift certificate. Will notify you by email if you win.

It’s a great issue, by the way, based even on just the content. In it, you will find:

  • Info about the new newsletter format
  • Our upcoming cool features for you in the next ClassJuggler release
  • Info on 2 new webinars for the month of May

Read it in your email inbox or online here.