Category Archives: Uncategorized

ClassJuggler Customers: Time to Get PCI Compliant!

We have received communications from CardConnect, alerting us that several of our customers are presently not PCI compliant. If you are not in compliance, you likely received an email from CardConnect (usually every two weeks if you’re out of compliance) about this noncompliance status with the following message:

Your annual PCI compliance status requires attention!

It is important that you fix this compliance issue ASAP. We explain why here.

What email??

We suspect that those of you who did not respond or take action to the CardConnect email, urging you to change your PCI compliance status, may have not done so for one of these reasons:

    • You are not aware of the implications/risks of being noncompliant, and therefore have not chosen to take action.
    • You chose to not respond to the email (or may even have moved it to your junk folder) because you did not know who CardConnect is and aren’t familiar with CardPointe product logo that they used in the email:
    • Your email program may have wrongly identified the email from CardConnect as junk mail, and so you would not have seen the message at all unless you regularly check your junk mail folder.

If you think it’s possible that it could have ended up in your junk mail folder, do a search in your email program’s junk folder for, which is the name of the sender.

But who is CardConnect anyway?

CardConnect is a provider of payment processing and technology services. It is one of the companies we use to handle credit and debit card payment processing when you sign up for and use ClassJuggler merchant processing services.


In other words, even if you don’t know it, you are a CardConnect customer if you use our merchant processing services.

Why do I need to pay attention to the email?

We get it: As a class-based business owner, you no doubt get 200 emails a day, and likely feel overwhelmed because you are busy teaching 80 students at your business every day! In fact, our experience tells us that most merchants have no idea what PCI compliance is or why they need to be compliant.  Nonetheless, PCI compliance is critical. Here’s why:

As a CardConnect merchant, you are required to complete an annual Payment Card Industry self-assessment to ensure your business is following the guidelines that all merchants who accept credit and debit payments must comply with.  This is a once-a-year assessment. Failure to maintain PCI compliance can result in a monthly penalty fee or suspension of your merchant account.

How do I fix my noncompliance status?

If you are reluctant to click on a link within an email of a company that you are not thoroughly familiar with, we understand. Good news is, there is another way to check your PCI compliance status and to take the steps necessary to become compliant if you are not.

    1. Log into your CardPointe® merchant portal, or go to to register directly on the Trustwave site and begin your business’ Self-Assessment Questionnaire and/or PCI scans.
    2. On your dashboard page (the page you land on after login) you should be able to see on that screen whether or not you are currently compliant.
    3. If you are compliant, go take a coffee break — you are set!
    4. If your status shows as COMPLIANCE STATUS: INCOMPLETE, then click on the BEGIN button on the dashboard page to complete your PCI Self-Assessment Questionnaire online.  Use ClassJuggler’s nifty step-by-step guide found on your ClassJuggler HOME BASE screen to help you answer the self-assessment questions.

You have the 3-month grace period once “boarded” to get your compliance in order, and CardConnect can assist you through their Merchant Support number: 877-828-0720.

Alternatively, you can email for support.  Their associates can also assist with Trustwave registration and user settings, password resets, linking of multiple locations for the same merchant, and uploading compliance certificates.

Who is ClassJuggler?

If you are not currently a ClassJuggler customer, and you own or operate a class-based business, juggling balls biggerhere is how you can find out more about ClassJuggler’s online software solutions dedicated to class-based businesses:

“Staff Portal” — The Flag Ship Feature of Our New Product Release

Your Instructors Will Love This New Feature!

One popular client feature request — in fact the top requested feature from a 2018 survey of ClassJuggler clients — is now live on ClassJuggler: the Staff Portal.

We have big plans beyond this initial launch. But there is much to value in this first iteration. It is, and will be, included in the basic ClassJuggler product, therefore staff_portalFREE for all clients. This first release is focused on the needs of instructors and the information they need most, but all administrative users of ClassJuggler will have access to the Staff Portal.

Here are the out-of-the-gate big 3 features already available to you since its April launch.

  1. PORTABILITY: The Staff Portal gives your instructors and other staff 100% mobile-friendly access to key ClassJuggler features. It works on your smartphone, so you can access these targeted features without a Wi-Fi connection — particularly handy if the staff member is working remotely.
  2. STAFF PORTAL DASHBOARD: The Staff Portal’s “dashboard” feature is a kind of launchpad for all that the staff member can do from their mobile device. In this release, it includes a news page for staff updates and important announcements, and will show the instructor’s next classes for today and tomorrow from their schedule.
  3. INSTRUCTOR TOOLS: Your instructors will not only be able to view lists of all assigned classes and view class details, class enrollees, and class attendance screens, but will also have the ability to enter class attendance directly from their phones, and in an interface optimized for mobile devices!

Even though this feature was designed for the smallest of common interfaces — smartphones — it will also look and work great on tablets and full-sized computers.

You can access the Staff Portal from the same sign-in screen you use to sign in to ClassJuggler. Just click the “Go to Staff Portal sign-in” link at the bottom of the sign-in screen:staff portal sign in screen

The staff portal is available to ALL our clients, including those using:

We look forward to your input on how the new Staff Portal works for you, and expect more Staff Portal features to come later this year!

Announcement: Drawing Winners

Our Dance ClassJuggler #drawing for a chance to win a Full-Attendee Pass to the August 2-5 Dance Teacher Summit in NYC just ended this past weekend (#Contest rules), and we are happy to announce our three winners, drawn randomly fr those who entered:

  • Karla Mounsteven, who works at Strictly Dance Studio of Georgetown, Ontario, Canada
  • Marcia Sarosik of the Marcia Sarosik Dance Studio/Lake Tahoe’s Shining Stars
  • Ashia Carpenter of Divine Dance Studio of Chattanooga, currently relocating to Georgia
Congratulations to all three of you!

Client: Fun Bus Fitness Fun of Martinsville, New Jersey

Meet Client Fun Bus Fitness Fun on Wheels – A National Franchise System

The Fun Bus is an interactive, mobile fitness program that introduces fitness in a fun format for children. Fun Bus, with its franchisor home offices in New Jersey, and numerous franchises throughout the country, travels to schools, day cares, parties, and special events, literally taking the fun of fitness to the customer.

The Need:

Fun Bus has a growing number of franchise operations throughout the United States. As with any franchise of this nature, the franchisee not only serves the customers in the community but also needs to track its business efforts and report back to the franchise home office. As well, each Fun Bus franchise must keep track of engagements, action 10[7]client information, and much more of the standard “administrivia” that is part of any business.

For Fun Bus, “The franchisees were spending far too much time on registration procedures and documentation, whether for one-time events or ongoing sessions and re-enrollments,” explained Fun Bus president Stacey Kimmins.

“It became increasingly important to free up time for the individual franchise owners so that more of their time would be focused on the quality and growth of their Fun Bus business, not with the administration of the paperwork. That need is primarily what prompted our search for some kind of online business management system that would simplify the business of running the business,” said Kimmins, who has been president for Fun Bus since early 2014.

The Solution: ClassJuggler

“From the beginning of ClassJuggler’s engagement with us, I was impressed by the feedback and responsiveness that’s we experienced, which continued throughout the follow-up and launch phase,” Kimmins said. “ClassJuggler president Jon Koerber has always been responsive and even proactive, communicating follow-up steps or needs to us faster than we could provide it to him! We saw that as a good sign of what doing business with ClassJuggler would be like.”

Responsiveness was an important customer service aspect that FUN BUS sought from a potential vendor, and no wonder: “We had already tried using other business software solutions or providers in the past, but we found the products cumbersome and the provider to be lacking in support when it was needed,” Kimmins said.

action 1“By comparison, ClassJuggler’s president Jon Koerber flew out from the West Coast to meet us in New Jersey for our Annual Franchisee Convention, and he has continued to keep us in the loop with good communications as we worked with him on building our partner portal and configuring it. The willingness of ClassJuggler to do this was a big factor in our decision. This level of commitment to serve really personalized the process and laid a solid foundation for long-term success.”

She added, “That level of commitment was unparalleled among the service providers we investigated. And Jon’s level of involvement was remarkable. It was as though, through Jon, ClassJuggler had become a support team member. Clearly ClassJuggler viewed working with us more like building a partnership than just landing a customer.”

action 13While ClassJuggler’s design meets the needs of individual class-based businesses “as is,” any franchisor will have unique structures or reporting requirements that will require a unique solution. Fortunately, ClassJuggler was ready to do this for FUN BUS, as it has for other franchisors.  As Kimmins explained, “While we found other providers to have solutions that could satisfy our needs on a big scale, the ability to customize for us – to be able to meet our unique business needs –  was a key business requirement for us.”

Strong customer service, not only through responsiveness to our clients’ requests for support but through training, makes ClassJuggler a favorite of schools. Kimmins’ provider search for a new software product confirmed that for FUN BUS: “Beyond customization, we knew that support and training would be big for us, initially and continually. With previous solutions we’d tried, lack of support and insufficient training was a complaint we heard from our franchisees,” she said. “But we experienced an immediate synergy with ClassJuggler owner Jon Koerber – a synergy that singled them out as the right solution. Through Jon, ClassJuggler demonstrated a willingness and ability to adapt with us. While ClassJuggler was already great, Jon understood where we were as a franchise 39439_161210353905584_6511820_n[1]operation: that we are not just another client for the database. Over time, the business relationship we have with ClassJuggler has evolved into what I would call a partnership – a very different experience from simply securing a product.”

If you are a class-based business owner not yet certain which business management software is best for you, here is what, Stacey Kimmins would tell you: “I think you’ll find that ClassJuggler is a large enough business software provider to fill the needs of any class-based business, but you’ll also find them to be responsive and agile,” she said.

“And their ability to customize the product as needed and to support and understand the unique needs of a franchisor made them particularly valuable to FUN BUS.”


Learn more about Fun Bus at To find a FUN BUS in your area, check out the FUN BUS Locations page on their site. Or to learn about FUN BUS’ affordable franchise operations for individuals interested in operating a FUN BUS in their own neighborhood, click on the Franchise Opportunities tab at

Ongoing Hurricane Relief

Our featured article in the September Newsletter, was about hurricane relief ClassJuggler is doing for those affected by the devastating hurricane in Texas. Over the next several weeks, with two additional powerful hurricanes would striking in Florida, and then in Puerto Rico, we’ve expanded our outreach.

Many of our clients reside in those areas damaged by the hurricanes, where wind and flood damage continue to plague families and businesses. In support of their urgent needs:

  • We’ve provided relief funding to those affected by donating to the American Red Cross;
  • We’re offering 50% discounts to affected customers’ ClassJuggler fees,
  • We’re matching your donations with a 50% matching donation* from any of our clients donating to help. We encourage you to donate too, by visiting the Red Cross Hurricane Relief website.

Please contact ClassJuggler for more information on our relief efforts and how to participate.

Let’s keep the momentum going on our donations. To quote the Red Cross program: “Come Together Now!”