Thank you all for your generous participation in our two-question survey we asked of class-based businesses. Your answers were revealing!
The primary take away from the survey results is this: Your class-based businesses spend on average more than 35 hours a month on administrative tasks related to registering customers, creating student files, signing students up for class, and handling customer payments for fees.
That’s a lot of extra time spent that we are willing to bet was not part of your vision when you started your dance, gymnastics, cheer, swim, music, martial arts, or K-12 school – or at least not the thing that motivated you to start your business, and CERTAINLY not the part that you look forward to.
Best practices for reducing all that administrivia
No doubt you would rather spend more time working with your students, guiding them as they hone their craft and develop character. Good news is, the survey also showed that there are ways to reduce all those administrative tasks by literally half – which will also save your business a great deal of money, while allowing you to focus on the reason you got in the business.
It turns out that, on average, ClassJuggler’s customers report that using our software for class-based businesses has cut their administrative tasks on average by 35 percent, with nearly 20 percent of survey respondents seeing administrative tasks cut more than half!
If you feel your school could use a break from the quagmire of administrivia, give us a call and we will take a look at your current administration practices to identify the ways that ClassJuggler’s school software can create efficiencies; with some of its most applicable time-saving tools. We’d be happy to walk you through some of them!
- We had launched a donation matching program for those who would donate to Red Cross to aid victims of the summer hurricanes; and
- We were offering a 50% discount off our monthly fee to those clients whose businesses were negatively impacted by the hurricanes.
What motivated ClassJuggler’s Jon Koerber to do this?
“I felt we needed to do something to support the needs of the literally millions affected by the record-breaking rains and flooding,” Jon explained. “So many of our own customers in Texas, Louisiana, Florida, and Puerto Rico were being directly hurt by facility damage and lost income. So I felt this two-pronged approach – a rate discount and a donation matching program — would not only help the schools we support with ClassJuggler’s software for class-based businesses but would motivate others to give to the Red Cross, who has a reputation for getting support to individuals who need it the most.”
Alicia Extreme Dance Academy’s damages:
As you may know, certain Caribbean islands took the brunt of some of the storms. This proved true for ClassJuggler client Alicia Extreme Dance Academy, who shared their story with us in words and pictures.
“We sincerely hope her story and her photos here will motivate our clients, and anyone who reads this, to dig a little deeper to provide further donations to those we have already heard about and responded to with our matching donations program,” Jon added.
Ceiling panels throughout the facility were destroyed by rain pouring in through the roof:
“Our hearts go out to Alicia and all of her staff and family – and all our other clients affected by the recent spate of hurricanes,” said Jon. “We realize this is a terribly difficult time for them and want them to know that ClassJuggler cares!”
While many of us not affected by the storms have moved on and the news media has found other topics to focus on, clients and individuals in these affected areas continue to struggle with making ends meet, as Alicia’s story shows.
“We are encouraged by the donations our customers have made already, and hope that many more will join in this effort,” Jon Koerber added.
Don’t forget to tell us about it so we can fulfill our 50% match offer. We encourage you to continue to donate by visiting the Red Cross donation website. Please contact us for more information on our relief efforts and how to participate.
To learn more about Alicia Extreme Dance Academy, check out:
- Their website: https://www.axdapr.com
- Alicia Extreme Dance’s YouTube channel
- Alicia Extreme Dance on Instagram
To learn more about ClassJuggler, check out:
The August launch of the new ClassJuggler Customer Portal was exciting and has been well-received by our clients. The feedback from them has been overwhelmingly positive. Here are a few tidbits:
- “The mobile [friendly] version totally works for our customers!”
- “The new look is clean and so easy to navigate!”
- “Far fewer parents are getting confused than with the old system. Great job, we love it!”
- “The new registration wizard makes it a lot easier for our parents to zip through registration!”
To current ClassJuggler clients using our legacy customer self-service center:
We encourage current users of the Customer Self-Service Center (which is replaced by the Customer Portal) to begin the migration as soon as possible. As of this day, 30% of ClassJuggler clients have already migrated to the new Customer Portal. But that leaves 70% that still have yet to migrate.
The deadline for all clients to migrate to the new portal is December 15th, 2017. Make sure to migrate soon.
The process is easy, and not time-consuming. And the benefit to your customers is well worth it!
Here’s how to learn more about the Customer Portal and migrating to the new version:
- To see the new Customer Portal in action, from a customer’s perspective, check out this thorough tutorial video.
- Review the Customer Portal Step-by-Step Migration Guide.
- Current clients: Log in to read the migration introductory article on your ClassJuggler Home Base screen.
Need a little extra help after reviewing the migration guide, or have questions? Give us a call and we can answer your questions.
ClassJuggler Creates and Launches an Industry-Leading Mobile Responsive, Mobile Friendly, User-Friendly Customer Portal for Class-Based Businesses.
SAN RAMON, Calif., Sept. 8, 2017 /PRNewswire-iReach/ — Today, ClassJuggler – a leader in class-based business management software – raised the bar for class management software by launching its 100 percent mobile-responsive, mobile-friendly, user-friendly Customer Portal, and making the tool available to its clients who want to save money and reduce the burden on staff members by allowing their customers to register online and manage their own accounts.
The ClassJuggler Customer Portal empowers customers of schools, studios and other class-based businesses to perform many functions from the business’ website, on pages hosted by ClassJuggler, customers can:
- Set up secure credit card processing for recurring payments
- Search for and sign up for classes
- Make payments to the class-based business online – from any device.
“Since 2016, more than half of all Internet activity worldwide happens on mobile devices,” said ClassJuggler’s President and CEO Jon Koerber. “This is why we built a customer portal that would be as easy to use on a mobile device as it is on a desktop.”
Koerber added: “Business owners will make a great first impression with customers, since the portal looks great and works on every device, from desktop and tablet down to the smallest smartphone screen. And it’s super easy to use: no pinching and zooming.”
“The Customer Portal lets you customize your welcome page, all of your social media links and website links, enable or disable features, even add digital versions of your policies for customers to acknowledge,” Koerber added. “From pre-launch product demos we did with current and prospective ClassJuggler clients, the feedback has been overwhelmingly positive. Testers praised the Customer Portal as a tremendous timesaver: letting customers register, sign up for classes and pay fees all by themselves.”
The ClassJuggler Customer Portal upgrade, which starts at just $10 per month, is available immediately to all existing and new ClassJuggler clients. Clients currently using the Customer Self-Service Center will be able to upgrade to the new Customer Portal at no additional cost.
Founded in 2005, ClassJuggler is a worldwide leader in business software for class-based businesses, offering products that expand the business capabilities of its clients with online class scheduling, customer management and accounting, staff management, online registration & payments, business intelligence reporting, customer self-service tools, and more. Customers include:
- Dance schools
- Gymnastics/Cheer schools
- Swim schools
- Academics schools
- Martial Arts dojo’s
- Athletics & Fitness classes
- Music classes and studios
- Franchises with classes
- Other class-based businesses …
What’s the best way to get more time as a school/class-based owner and boost your profit margin? Simple: Let your customers self-manage their relationship with you from the convenience of your website!
Our powerful Customer Portal tool lets your customers view and update their personal information, view their billing history, shop for classes, make payments, manage student data, view class enrollments, and much more – all with a few clicks or swipes!
The most modern, mobile-optimized, Parent Portal on the market!
Your customers choose a mobile device over a traditional computer 60% of the time, so a completely mobile-friendly and mobile-responsive registration site is a must! Our Customer Portal looks fabulous on every device and is super easy to use, from desktops to the smallest smartphone screen – with no pinching and zooming.
While your website’s Parent Portal pages sit on our servers, your customers will never know it, because you can easily match your ClassJuggler portal pages to your website’s look and feel. For example:
- Customize your welcome page.
- Customize all of your social media links and website links.
- Enable or disable customer portal features.
- Customize multiple listings on the same page.
- Control fonts, styles, colors, and format of your class listings.
- Choose bonus class features appropriate to your type of business (dance school, K-12 school, gymnastics center, cheer camp, martial arts classes, music school, tennis camp, swim school, fitness classes, etc.).
- Eliminate extra paperwork by adding online versions of your policies for customers to acknowledge when they register.
Offer your customers online class enrollment and online class shopping
Forget about expensive and time-consuming mailers; let customers:
- Easily browse your class catalogue in their jammies — from the comfort of their home.
- Filter class views by day, time, instructor, location, etc..
- Add selected classes to a shopping cart.
- Choose optional or required class fees, late fees, and more.
Use our affordable credit card processing add-on service with the Customer Portal to let customers pay online for classes with a mobile device tap or computer mouse click using their credit or debit card, assuring you receive payments on time. No more waiting for a customer’s hand-delivered or mailed-in check!
Ease your burden with self-serve customer accounts
Chop your administrative tasks in half or more by giving your customers control of their own records! With the Customer Portal, your customers can:
- Self-register, creating a new account for themselves without you lifting a finger. A step-by-step wizard makes self-registration a breeze!
- Set up and manage an on-file credit or debit card to allow for convenient one-click payments or ongoing payment schedules.
Since your customer’s information is available to them online at any time, you no longer need to print out or send out confirmation mailings, payment receipts, invoices, or statements. What a time and money saver!
See our parent walkthrough video to see the Customer Portal in action.
When you’re running a business, nothing is more important than the safety and control of your data. With ClassJuggler’s software for schools and studios, we respect that! We protect your school’s data from improper access, from corruption, viruses, and more. We also give you powerful administrative controls to define system access.
Your school’s data is safe with us
ClassJuggler protects your records using the same data encryption used by Amazon.com, BestBuy.com, Dean and Deluca, and other major online merchants.
Sophisticated user security controls are in your hands
Our Advanced User Security system gives you complete control over what access you want to allow or disallow to each of your administrative users.
Set custom user roles
Easily create custom “roles” in ClassJuggler that limit what screens and reports users can access.
- Create an instructor role, limited to managing attendance, skills, and class enrollment.
- Create a bookkeeper role, providing but limiting access to financial screens and reports.
- Or set up a receptionist role with view-only access.
Control access to specific details
ClassJuggler also lets you create role access rules, such as specifying add, update, delete, or view permissions.
For example, you can limit your employees’ access to a customer’s credit card account information while allowing contact information access.
Specify permitted computers
This unique security feature lets you control/limit access to your ClassJuggler administration from a designated computer, or on designated days and times.
The ClassJuggler security system has over 90 specific privileges, each with four individual access levels. And we’re adding more privileges all the time.
Already a ClassJuggler user? Then find specific instructions for configuring your school’s security profiles here:
- Introduction – Security in ClassJuggler
- Manage User Roles
- Manage User Access Control
- Security Administration
- Privilege Access Levels
- System Privileges
- System Roles
Not yet using ClassJuggler’s school or studio business management software for your business? Learn more about ClassJuggler at: