Category Archives: About ClassJuggler

News Release: ClassJuggler Launches Mobile-Compatible Customer Portal

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ClassJuggler Creates and Launches an Industry-Leading Mobile Responsive, Mobile Friendly, User-Friendly Customer Portal for Class-Based Businesses.

SAN RAMON, Calif., Sept. 8, 2017 /PRNewswire-iReach/ — Today, ClassJuggler – a leader in class-based business management software – Fully Mobile-Optimized Customer Portal for Class-Based Businesses by ClassJugglerraised the bar for class management software by launching its 100 percent mobile-responsive, mobile-friendly, user-friendly Customer Portal, and making the tool available to its clients who want to save money and reduce the burden on staff members by allowing their customers to register online and manage their own accounts.

The ClassJuggler Customer Portal empowers customers of schools, studios and other class-based businesses to perform many functions from the business’ website, on pages hosted by ClassJuggler, customers can:

  • Self-register
  • Set up secure credit card processing for recurring payments
  • Search for and sign up for classes
  • Make payments to the class-based business online – from any device.

“Since 2016, more than half of all Internet activity worldwide happens on mobile devices,” said ClassJuggler’s President and CEO Jon Koerber. “This is why we built a customer portal that would be as easy to use on a mobile device as it is on a desktop.”

Koerber added: “Business owners will make a great first impression with customers, since the portal looks great and works on every device, from desktop and tablet down to the smallest smartphone screen. And it’s super easy to use: no pinching and zooming.”

“The Customer Portal lets you customize your welcome page, all of your social media links and website links, enable or disable features, even add digital versions of your policies for customers to acknowledge,” Koerber added. “From pre-launch product demos we did with current and prospective ClassJuggler clients, the feedback has been overwhelmingly positive. Testers praised the Customer Portal as a tremendous timesaver: letting customers register, sign up for classes and pay fees all by themselves.”

The ClassJuggler Customer Portal upgrade, which starts at just $10 per month, is available immediately to all existing and new ClassJuggler clients. Clients currently using the Customer Self-Service Center will be able to upgrade to the new Customer Portal at no additional cost.

About ClassJuggler

Founded in 2005, ClassJuggler is a worldwide leader in business software for class-based businesses, offering products that expand the business capabilities of its clients with online class scheduling, customer management and accounting, staff management, online registration & payments, business intelligence reporting, customer self-service tools, and more. Customers include:

Get more information on ClassJuggler or the ClassJuggler Customer Portal.

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Add a Customer Portal to Your School’s Website

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What’s the best way to get more time as aimage school/class-based owner and boost your profit margin? Simple: Let your customers self-manage their relationship with you from the convenience of your website!

Our powerful Customer Portal tool lets your customers view and update their personal information, view their billing history, shop for classes, make payments, manage student data, view class enrollments, and much more – all with a few clicks or swipes!

The most modern, mobile-optimized, Parent Portal on the market!

Your customers choose a mobile device over a traditional computer 60% of the time, so a completely mobile-friendly and mobile-responsive registration site is a must! Our Customer Portal looks fabulous on every device and is super easy to use, from desktops to the smallest smartphone screen – with no pinching and zooming.

Customizable interface!

While your website’s Parent Portal pages sit on our servers, your customers will never know it, because you can easily match your imageClassJuggler portal pages to your website’s look and feel. For example:

Offer your customers online class enrollment and online class shopping

Forget about expensive and time-consuming mailers; let customers:

  • Easily browse your class catalogue in their jammies — from the comfort of their home.
  • Filter class views by day, time, instructor, location, etc..
  • Add selected classes to a shopping cart.
  • Choose optional or required class fees, late fees, and more.

Enable online payments image

Use our affordable credit card processing add-on service with the Customer Portal to let customers pay online for classes with a mobile device tap or computer mouse click using their credit or debit card, assuring you receive payments on time. No more waiting for a customer’s hand-delivered or mailed-in check!

Ease your burden with self-serve customer accounts

Chop your administrative tasks in half or more by giving your customers control of their own records! With the Customer Portal, your customers can:

  • Self-register, creating a new account for themselves without you lifting a finger. A step-by-step wizard makes self-registration a breeze!
  • Set up and manage an on-file credit or debit card to allow for convenient one-click payments or ongoing payment schedules.

Since your customer’s information is available to them online at any time, you no longer need to print out or send out confirmation mailings, payment receipts, invoices, or statements. What a time and money saver!

See our parent walkthrough video to see the Customer Portal in action.

Enjoy security and control access your way!

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When you’re running a business, nothing is more important than the safety and control of your data. With ClassJuggler’s software for schools and studios, we respect that! We protect your school’s data from improper access, from corruption, viruses, and more. We also give you powerful administrative controls to define system access.

Your school’s data is safe with us

ClassJuggler protects your records using the same data encryption used by Amazon.com, BestBuy.com, Dean and Deluca, and other major online merchants.

Sophisticated user security controls are in your hands

Our Advanced User Security system gives you complete control over what access you want to allow or disallow to each of your administrative users.

Set custom user roles

Easily create custom “roles” in ClassJuggler that limit what screens and reports users can access.

For example:

  • Create an instructor role, limited to managing attendance, skills, and class enrollment.
  • Create a bookkeeper role, providing but limiting access to financial screens and reports.
  • Or set up a receptionist role with view-only access.

Control access to specific details

ClassJuggler also lets you create role access rules, such as specifying add, update, delete, or view permissions.

For example, you can limit your employees’ access to a customer’s credit card account information while allowing contact information access.

Specify permitted computers

This unique security feature lets you control/limit access to your ClassJuggler administration from a designated computer, or on designated days and times.

The ClassJuggler security system has over 90 specific privileges, each with four individual access levels. And we’re adding more privileges all the time.

Already a ClassJuggler user? Then find specific instructions for configuring your school’s security profiles here:

Not yet using ClassJuggler’s school or studio business management software for your business? Learn more about ClassJuggler at:

In ClassJuggler, Hovering Is Your Friend!

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ClassJuggler tracks a phenomenal amount of data about every type of record in your database, including classes, students, parents, and instructor data. But due to limits of screen size and practicality, we help you by only showing a subset of that data in listings.

But there is a trick to seeing much more!

Any listing column may have additional information hidden in it, easily revealed though right when you need it. Simply hover your mouse over it.

Here’s an example: When you’re looking at a student record, what you see is this:

image

But if you hover over the class name – in this case, Ballroom Beg. – more info on that class suddenly pops up:

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To find these helpful popups, Just look for any column cell that has a little green dog-ear in the upper left corner.:

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That little green symbol means there is more info that you can see while hovering your mouse.

Give it a try on the last or first name columns on the Customer Listing screen. Or try the Class Name column on Class Listings. There’s a bevy of extra info without even clicking into the maintenance pages for those records.

The hovering feature is available in all our school management software offerings, including:

Any questions remaining? Simply contact us and we can answer your questions or walk you through it. 

Tip: Browse customer transactions screens quick-n-easy!

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Here’s a fun tip for ClassJuggler users. To browse your Customer Transactions screens quickly, or to flip through all Credit/Debit Card Manager pages for your customers, all you need to do is use the Prev Rec and Next Rec buttons at the top of the left menu allows you to move alphabetically through your customer records.

This works similarly on Customer, Student, Instructor, and Class Menus. In each case, take advantage of these Forward and Back buttons to remain on the same screen.

This is incredibly useful when you need to review a lot of records, whether it be reviewing agreed policies on the Maintenance Page 2 screen, or looking at account activity on the Customer Transactions screen. 

The Prev Rec and Next Rec browsing feature is available in all our school management software offerings, including:

Any questions remaining? Simply contact us and we can answer your questions or walk you through it. 

Positive Client Feedback from Recent Survey

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We are super-grateful to the many ClassJuggler customers that participated in the recent TutuTix survey of dance studio software providers. The input in general helps us to see where we are tops and how to prioritize our continuous product improvements.

And specifically, we are grateful for the mounds of positive feedback on ClassJuggler you provided! Here’s a sample:

TutuTix CJ feedback

Customer service is something we pride ourselves in, because we know that customer support is important to you, our customers.

If you are not yet a customer, learn more about how we can help your class-based business with our cloud-based class management software for schools.

Feature Highlight: Connect With Customers via Text

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Have you tried ClassJuggler’s built-in texting tool? This highly customizable tool makes it easy to get timely messages to all or a subset of your customers.

And here’s some extra good news; while some of our competitors charge per message for their clients to use their messaging tool, the ClassJuggler messaging tool is totally free to any client, no matter how many students you have! This happens when the competitor is using a 3rd party to provide the text service, which adds not only cost but the complexity of having two vendors to deal with, rather than the convenience of working with a class-based business software provider like ClassJuggler.

Parent/Student Text Messaging Benefitstext-hand - LOW

Text messaging is especially useful to you as a school owner or manager when you need to get a special, time-sensitive message to your customers or students. While many of your customers won’t check their e-mail regularly, it’s hard for them to miss an incoming text message to their smart phone.

Here are some examples of the kind of message that can benefit from the ‘push” of SMS messaging:

  • A sudden schedule change (such as a weather-related closure or unexpected schedule adjustment)
  • An important reminder (“Don’t forget to bring your costume tonight”)
  • A message to select parents (late payment notice, class-specific parent meeting, etc.)

Customize your message recipient list for primo customer service

Don’t you hate getting a text message that doesn’t apply to you? That’s why your customers will appreciate the fact that you can filter your text message recipient list by certain attributes so that it only goes to the right audience for the communication.

For example, you can specify that a particular message be delivered only to:

  • Students or parents of a specific class
  • Classes the meet on a certain day or date
  • Customers who have been with your school for X number of years
  • Active students
  • Parents whose children attend a singe class

ClassJuggler’s text messaging tool allows you to pinpoint your audience, which makes your messages more likely to be appreciated. 

For example, we mentioned targeting only parents whose children attend a singe class with a text message. You do this simply by selecting the class you want to work with, then choosing Send Class SMS Text from the Class menu: 

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This let’s you or your admin target only those parent of classes affected on a particular day.

How to send an SMS text message from your school to customers

To get the full scoop on the handy ClassJuggler SMS Messaging tool:

  • Look for it here within ClassJuggler after you log in:
    sms text path
  • Take the next SMS Messaging webinar when one is scheduled.
  • Use our robust ClassJuggler Help to learn about SMS Messaging.

Not a ClassJuggler client yet? Learn about how our ClassJuggler products can help your school to run efficiently:

Or simply contact us directly and we can answer your questions.