If you are a ClassJuggler customer who is using our optional upgrade to merchant processing services, you know who CardConnect is – the company we have partnered with to serve as the provider of our merchant services (including PCI compliance). We just found out this week that we were awarded as one of their top small business merchant accounts for growth – an honor made possible by the increasing numbers of you, our customers, who have upgraded your ClassJuggler account to include merchant processing.
The title of the award is “5th best quarterly growth for small business merchant accounts.”
We are grateful to you for the growth of this part of our business, and not just because of the bottle of prosecco that CardConnect sent us.
It’s always a joy to receive testimonials from our customers, because YOU can say it much better than we can.
Here are five from cheer school and gymnastics studio owners and managers who have chosen Cheer ClassJuggler online business management software for schools to help them manage their classes, students, instructors, and studio bookkeeping.
At a recent gymnastics conference we attended to introduce ClassJuggler to potential new customers, we got to hear from newly signing customers on what made us “stand out” for them among competing products in the field of gymnastics school management software. One theme that drew them: RESPONSIVENESS.
Nearly half of the new customers signing up were switching from other providers, which is interesting. It’s one thing to acquire a new cheer or gymnastics studio customer who is switching from pen-and-paper bookkeeping and management – a slam-dunk to demonstrate the benefits. But it’s a whole different thing to get new customers who were already using a different gymnastics/cheerleading software product.
We often hear from new customers what we heard at this event – that school owners have too little time in the day to deal with an unresponsive service provider. And our reputation for customer service and quick response times apparently preceded our arrival at the conference. This reputation, along with our in-person product demonstrations, prompted them to switch to ClassJuggler. We are grateful! – and we work hard daily to maintain that reputation.
We are super-grateful to the many ClassJuggler customers that participated in the recent TutuTix survey of dance studio software providers. The input in general helps us to see where we are tops and how to prioritize our continuous product improvements.
And specifically, we are grateful for the mounds of positive feedback on ClassJuggler you provided! Here’s a sample:
Customer service is something we pride ourselves in, because we know that customer support is important to you, our customers.
When it comes to choosing software for managing your business, bigger isn’t always better. In a recent survey that compared overall customer satisfaction, ClassJuggler earned customer satisfaction ratings as much as 325% higher than its larger competitors.
The survey by Tututix, a performance ticketing company, looked at the leading providers of software for dance studios, querying 600 school owners regarding customer service, product satisfaction, and importance of various features in the software they use to help manage the business of running their class-based business.
The results are clear: ClassJuggler meets the needs of school owners far better than any other online software for schools:
We really value our customer testimonials. Here’s kudos worth sharing from ClassJuggler client Shelby at Stillwater School of Performing Arts:
“I am a dance studio owner and am very happy with my ClassJuggler! We have been using the software for over a year and have seen a huge increase in productivity, organization, and access to our customers.”
She goes on:
“ClassJuggler is easy to use and, for the more advanced features, their customer service team has always been available (and very patient) to help us learn. Our dance family is growing and ClassJuggler helps us keep up with demand! Thanks ClassJuggler!”