If you didn’t catch the news in our September newsletter about changes related to our merchant processing (the way we help you accept credit cards and debit cards for payment at your school, including for dance schools, swim schools, cheer/gymnastics schools, martial art schools, and more), read on!
For many years, ClassJuggler’s credit card and debit card processing services were aided by way of CyberSource (our gateway partner) and Global Payments. But in June, CyberSource, who had been recently acquired by Visa, shifted its focus to serving only much larger businesses.
This business model change required us to look for a new partner for our gateway services, one whose services and support match the needs of our customers.
We began our search with our criteria included locating a partner Gateway services company that:
- Has a strong reputation for customer service
- Would be no more expensive than our former service.
In late June, we found what we were looking for in Authorize.Net – a company that specializes in gateway services specifically for smaller businesses. ClassJuggler has since become a direct reseller of Authorize.Net. This new gateway provides us with two distinct benefits over CyberSource:
- ClassJuggler is now able to set up and support Authorize.Net directly for our clients – a notable improvement over CyberSource.
- Our pricing is after the switchover to Authorize.Net will actually be lower, saving most of our clients another $100 to $120 in fees every year!
Our other notable change is with our merchant account provider. We are moving away from Global Payments and going with First Data Corporation instead for our merchant services.
First Data provides ClassJuggler’s clients with better tools and support for their merchant accounts and has a much simpler application process and generally lower fees.
All good news! Our new package of merchant services will help us provide you, our clients, with better support and services as we, and you, continue to grow.
If you are already using our merchant processing services and have questions about this, please feel free to contact us at (866) 214-6128 or email firstname.lastname@example.org. Our support hours are Mon–Fri from 8am–5pm PT. Also, contact us if you are already using ClassJuggler and wish to upgrade your account to start offering debiting credit card processing services to your school’s customers.
You can learn more about our credit card processing changes or learn these Five Key Reasons to Offer Customers Online Credit Card Payments.