A common support call we get go something like this:
“When I click on an action button, nothing happens. What’s wrong?”
Our first question to the users is always:
“When you logged into ClassJuggler today, did you see an alert on your Home Base screen letting you know your pop-up blocker is enabled?”
And the common reply:
“Yes, but I just close that message…”
One of the many ways we communicate with you, our ClassJuggler users is to display an alert or confirmation window when you log in – messages important to your ClassJuggler usage – and other messages to confirm certain critical actions you’re about to take. For example, we use a popup message when you’re voiding a payment or deleting a customer record to request that you verify this permanent action. However, if you have a browser pop-up blocker enabled, it can cause confusion and make it seem like ClassJuggler is not working because that confirmation window simply doesn’t appear.
In fact, we get many support calls from problems with using ClassJuggler when the problem is simply the way Web browser software settings are marked, blocking ClassJuggler’s alerts and confirmation windows.
Fortunately, it’s easy for you to identify the cause of the problem, because ClassJuggler detects when you have pop-up blocking enabled and presents you with a warning like this when you sign-in:
Unfortunately, if you don’t read this alert and just close this message, you’ll likely miss important process-related pop-ups from us.
Disable Your Pop-Up Blocker
Disabling your pop-up blocker in Safari or Firefox is easy and will fix your problems in a jiffy.
Disabling your pop-up blocker on Mac OSX:
The pop-up blocker settings are always under Preferences, which you find by clicking the Safari or Firefox menu just to the right of your apple menu.
In Safari, go to the security tab and uncheck the pop-blocker setting.
On Firefox, go to the content menu and choose the “exceptions” button to the right of the block pop-ups checkbox and add “classjuggler.com” as an exception to the list.
Disabling your pop-up blocker on Firefox for Windows
1. Click on the “hamburger” menu on the far right of your browser window:
2. Select to the content menu
3. Choose the exceptions button to the right of the Block pop-ups checkbox
4. Add “classjuggler.com” as an exception to the list. Then, when using ClassJuggler, the popup messages won’t be blocked by your browser.
Important: Other Web browsers, such Internet Explorer and Chrome are not supported, so use at your own risk.
These popup message features are available in all our ClassJuggler products, including:
- Swim ClassJuggler
- Cheer ClassJuggler
- ClassJuggler Dojo
- Dance ClassJuggler
- ClassJuggler Fitness
- ClassJuggler K12
- Music ClassJuggler
- ClassJuggler for Franchises
Any questions remaining? Simply contact us and we can answer your questions or walk you through it.