This is exactly how we feel when we see that some of our clients have not yet taken advantage of the free upgrade from the old Customer Self-Service Center product to its new, snazzy replacement: The Customer Portal. The new version is so much easier for your customers to use – 100-percent mobile device friendly, for instance – that your customers will be able to self-register, sign up for classes, and even pay for classes all by themselves , saving you time and money.
Like switching from rollerskates to a car. That much better.
Which is why we regret to say that this will be the…
Final Customer Portal Migration Reminder
The deadline to migrate to the new Customer Portal is rapidly December 15, 2017. The old Customer Self-Service Center will no longer exist after December 15, so you need to upgrade right away. It’s easy to migrate from the old system to the new, and takes very little of your time.
What happens if I don’t migrate on time?
If you haven’t taken the necessary steps, ClassJuggler will automatically migrate all clients who have the legacy Customer Self-Service Center and haven’t yet migrated to the new Customer Portal. We will also disable the old Customer Self-Service Center system.
At a glance, this may sound like a good thing, but it likely is not. Here’s why:
- You may not gain all new features of the Customer Portal when we complete your migration.
- Links to the old Self-Service Center on your website that have not been updated will direct your customers to the wrong address. The old address will display an alert page, for a short period of time, that will tell your customers your portal has moved, and to contact you to correct your links.
To prevent this from happening, take steps right away. Download the Step-by-Step Migration Guide to quickly and easily migrate to the new Customer Portal.
- Contact our support team if you need help with your migration.