Tag Archives: customer self service

Time’s a’Wasting!

If you had places to go, things to do, people to portal migration funnyhelp, and your only form of transportation was rollerskates, you would likely be thinking, “I sure wish I had a car, so I could get so much done!”

This is exactly how we feel when we see that some of our clients have not yet taken advantage of the free upgrade from the old Customer Self-Service Center product to its new, snazzy replacement: The Customer Portal. The new version is so much easier for your customers to use – 100-percent mobile device friendly, for instance – that your customers will be able to self-register, sign up for classes, and even pay for classes all by themselves , saving you time and money.

Like switching from rollerskates to a car. That much better.

Which is why we regret to say that this will be the…

Final Customer Portal Migration Reminder

The deadline to migrate to the new Customer Portal is rapidly December 15, 2017. The old Customer Self-Service Center will no longer exist after December 15, so you need to upgrade right away. It’s easy to migrate from the old system to the new, and takes very little of your time.

What happens if I don’t migrate on time?

If you haven’t taken the necessary steps, ClassJuggler will automatically migrate all clients who have the legacy Customer Self-Service Center and haven’t yet migrated to the new Customer Portal. We will also disable the old Customer Self-Service Center system.

At a glance, this may sound like a good thing, but it likely is not. Here’s why:

  • You may not gain all new features of the Customer Portal when we complete your migration.
  • Links to the old Self-Service Center on your website that have not been updated will direct your customers to the wrong address. The old address will display an alert page, for a short period of time, that will tell your customers your portal has moved, and to contact you to correct your links.
  • To prevent this from happening, take steps right away. Download the Step-by-Step Migration Guide to quickly and easily migrate to the new Customer Portal.

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News Release: ClassJuggler Launches Mobile-Compatible Customer Portal

ClassJuggler Creates and Launches an Industry-Leading Mobile Responsive, Mobile Friendly, User-Friendly Customer Portal for Class-Based Businesses.

SAN RAMON, Calif., Sept. 8, 2017 /PRNewswire-iReach/ — Today, ClassJuggler – a leader in class-based business management softwareFully Mobile-Optimized Customer Portal for Class-Based Businesses by ClassJugglerraised the bar for class management software by launching its 100 percent mobile-responsive, mobile-friendly, user-friendly Customer Portal, and making the tool available to its clients who want to save money and reduce the burden on staff members by allowing their customers to register online and manage their own accounts.

The ClassJuggler Customer Portal empowers customers of schools, studios and other class-based businesses to perform many functions from the business’ website, on pages hosted by ClassJuggler, customers can:

  • Self-register
  • Set up secure credit card processing for recurring payments
  • Search for and sign up for classes
  • Make payments to the class-based business online – from any device.

“Since 2016, more than half of all Internet activity worldwide happens on mobile devices,” said ClassJuggler’s President and CEO Jon Koerber. “This is why we built a customer portal that would be as easy to use on a mobile device as it is on a desktop.”

Koerber added: “Business owners will make a great first impression with customers, since the portal looks great and works on every device, from desktop and tablet down to the smallest smartphone screen. And it’s super easy to use: no pinching and zooming.”

“The Customer Portal lets you customize your welcome page, all of your social media links and website links, enable or disable features, even add digital versions of your policies for customers to acknowledge,” Koerber added. “From pre-launch product demos we did with current and prospective ClassJuggler clients, the feedback has been overwhelmingly positive. Testers praised the Customer Portal as a tremendous timesaver: letting customers register, sign up for classes and pay fees all by themselves.”

The ClassJuggler Customer Portal upgrade, which starts at just $10 per month, is available immediately to all existing and new ClassJuggler clients. Clients currently using the Customer Self-Service Center will be able to upgrade to the new Customer Portal at no additional cost.

About ClassJuggler

Founded in 2005, ClassJuggler is a worldwide leader in business software for class-based businesses, offering products that expand the business capabilities of its clients with online class scheduling, customer management and accounting, staff management, online registration & payments, business intelligence reporting, customer self-service tools, and more. Customers include:

Get more information on ClassJuggler or the ClassJuggler Customer Portal.

Add a Customer Portal to Your School’s Website

What’s the best way to get more time as aimage school/class-based owner and boost your profit margin? Simple: Let your customers self-manage their relationship with you from the convenience of your website!

Our powerful Customer Portal tool lets your customers view and update their personal information, view their billing history, shop for classes, make payments, manage student data, view class enrollments, and much more – all with a few clicks or swipes!

The most modern, mobile-optimized, Parent Portal on the market!

Your customers choose a mobile device over a traditional computer 60% of the time, so a completely mobile-friendly and mobile-responsive registration site is a must! Our Customer Portal looks fabulous on every device and is super easy to use, from desktops to the smallest smartphone screen – with no pinching and zooming.

Customizable interface!

While your website’s Parent Portal pages sit on our servers, your customers will never know it, because you can easily match your imageClassJuggler portal pages to your website’s look and feel. For example:

Offer your customers online class enrollment and online class shopping

Forget about expensive and time-consuming mailers; let customers:

  • Easily browse your class catalogue in their jammies — from the comfort of their home.
  • Filter class views by day, time, instructor, location, etc..
  • Add selected classes to a shopping cart.
  • Choose optional or required class fees, late fees, and more.

Enable online payments image

Use our affordable credit card processing add-on service with the Customer Portal to let customers pay online for classes with a mobile device tap or computer mouse click using their credit or debit card, assuring you receive payments on time. No more waiting for a customer’s hand-delivered or mailed-in check!

Ease your burden with self-serve customer accounts

Chop your administrative tasks in half or more by giving your customers control of their own records! With the Customer Portal, your customers can:

  • Self-register, creating a new account for themselves without you lifting a finger. A step-by-step wizard makes self-registration a breeze!
  • Set up and manage an on-file credit or debit card to allow for convenient one-click payments or ongoing payment schedules.

Since your customer’s information is available to them online at any time, you no longer need to print out or send out confirmation mailings, payment receipts, invoices, or statements. What a time and money saver!

See our parent walkthrough video to see the Customer Portal in action.


How Two ClassJuggler Add-on Features Can Build Your Customer Base

ClassJuggler’s cloud-based studio management software solutions for class-based businesses, such as dance schools, music schools, K-12 schools, tennis camps, gymnastics studios and cheer camps, comes with a bevy of “backend benefits” – tools that help you run your business better, such as business intelligence reports, customer records management, full-featured email communications, billing, teacher management, class schedule management, etc.

But there are two popular add-on functionalities you can upgrade to that can actually boost your new customer signups and help you keep your current customers:

Here’s how these functions can generate new business and help you retain the old:

  • Customer self-sign-up for classes. Our Customer Self-Service Center features that make it possible for students or their parents to sign up for scheduled classes right from your website, and without your assistance. Customer self-service features on your site saves you time and energy (the backend benefit) AND puts customer in control of their online interaction with your business. They can browse your course catalogue and choose classes in their own time, doing so from the comfort of their home or office.  The customer self service features turn your business into a 24-7 business, “always open,” even as you sleep, since the prospective customer can sign up any time day or night! This kind of customer empowerment can boost business.
  • Online customer self-pay and profile management. Our Customer Self-Service Center also makes it possible for your customers to go to your website, log into their own account, and add a new phone number, make an address change, or even pay for classes their kids are signed up for. Such services not only save you lots of time (the backend benefit) but helps customers do business with you efficiently. Advertising these features on your site can make your school look and function more professionally, which also makes your school more competitive compared to other schools in your area. This can generate new business.
  • Online electronic customer payments. We partner with two leading merchant processing services that enable you to affordably and easily accept credit cards or debit cards for payment from customers. Face it, most of us do business today using credit cards or electronic payments, rather than cash or checks. When you support this preference, you remove a “barrier to entry,” eliminating something that might block a potential customer from choosing your school. Merchant processing services can also help you retain your current customers, thanks to the ease of doing business with you that electronic payments allow.

You can upgrade your ClassJuggler account at any time with the customer self-service center functionality or merchant processing services, or start out with them if you’re a new customer, Contact us and we can walk you through the rates, the process, and the features.