Update – Authorize.Net Refund Issues
If you process credit or debit card payments, please read this announcement.
We at ClassJuggler have heard in the last several days from a number of our clients (dance studio owners, cheer/gymnastics studio owners, music schools, swim schools, K-12 and martial arts schools) that Authorize.Net is experiencing issues with their ability to let its merchant customers process refunds to their customers, causing a great deal of frustration.
The issue may appear to be coming from ClassJuggler’s software, since we provide merchant processing services within ClassJuggler, but the problem is actually from authorize.net, one of the nation’s biggest payment gateway service providers, and the gateway service provider that we use. The problem is likely widespread, affecting thousands or even millions of businesses around the globe.
Authorize.net estimates that they will have the ECC refunding issue resolved by the end of this week (June 23).
WORKAROUND: How to process your customers’ refunds
Until authorize.net has resolved their issues, we’ve put together some brief instructions you can use as a business owner to process refunds directly from the Authorize.Net gateway.
Download a PDF of our step-by-step instructions here.
Following these steps will allow you to process any of the important refunds you have that cannot wait until the Visa team is able to correct the issue with their Authorize.Net gateway service.
Thanks for your patience!
—The ClassJuggler Support team