Tag Archives: customer support

Second-most common customer support question (Drumroll please)

See our earlier post on the number-one support request, and here is 2nd-most common request: “How do I add a picture to an email template?”

Maybe you didn’t even know that ClassJuggler’s e-mail features allow for this, but yes: adding a picture to your email template is simple. Here’s how.

  1. Make sure the picture you want to include is publicly available on the Internet; i.e., on a Web server, or in a file sharing service like DropBox, Google Drive, PogoPlug or similar
  2. Make sure that web image is NOT password protected.
  3. Get the image’s internet address (also known as its URL), which you’ll use in email templates to “point” to the picture. In other words, you don’t actually copy it physically into the email template. Its the same method Constant Contact and MailChimp uses. You can easily get the address of most images from Web pages by right-clicking on them.
  4. To add the image to your template,click on the little “image” icon from the template editor toolbar:

There, you’ll enter the image’s web address. That’s it!

For example, to use the ClassJuggler logo from our website into a template, you’d use this address: https://www.classjuggler.com/cj/pub/images/headerLogo1.png.

Paste that into the Image editor dialog box, and suddenly our logo shows up in the template. Use the same process to add your company logo, Facebook button, pictures of your students or anything else you can imagine.

If you need more help after following these steps, contact us!

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When Two Is Too Many–Killing Duplicate Customer Records in ClassJuggler

One of the common support questions we receive is this:

“I have a duplicate customer record — How do I merge the two?”

Duplicate records happen when you have a customer that re-registers online under a different email address or name, such as when they have forgotten that they already have an active account.

Merging two records is not always easy, but there are things you can do to make it easier. For instance, open two browser windows: one for each of the duplicate records.

SNAGHTMLd2fdb9aAnd choose to keep the record with the most customer history, particularly transactions. Then manually copy over any new info from the other profile (enrollments, children, contact info, whatever) into this one.

To do this, you might need to manipulate some of their class enrollment data, as well as their charges and payments.

If you get stuck or confused, give us a call and we can walk you through the process.

Our Customer Support Team is Growing

ClassJuggler continues to be the most user-friendly software for creating business efficiencies for dance studios, swim schools, gymnastics schools, cheer camps, academics schools, tennis caps, and martial arts studios. If you are already a ClassJuggler user, you are likely aware of our robust online help guide, our get-started wizard, and our fast-response email and phone support – no doubt why business owners ranked ClassJuggler #1 in customer support satisfaction. And this is also one of the reasons why the ClassJuggler customer base continues to grow.

To remain responsive, we are expanding our customer support service team. Allow us to introduce to you our newest team member Alexia Rodriguez, who began ramping up in August as a customer support agent.Alexia Rodriguez ClassJuggler customer service representative

Alexia has worked for several tech startups in the San Francisco Bay Area in numerous roles such as tech support, customer service liaison, data specialist, and bug reporting, to name just a few. She enjoys the challenge of solving problems and, in doing so, helping customers run a successful business.

When Alexia is not doing customer support, she and her husband are the proud dog parents of several Cane Corsos, a Lowchen, and a rescued German Shorthaired Pointer. They compete with their dogs in shows, agility trials, and Schutzhund competitions.

Please join us in welcoming Alexia to the ClassJuggler family.

And whenever you need customer support, give us a call at (866) 214-6128 or email support@classjuggler.com. Support hours are Mon–Fri from 8am–5pm PT.