Responsiveness – the key to customer satisfaction

At a recent gymnastics conference we attended to introduce ClassJuggler to potential new customers, we got to hear from newly signing customers on what made us “stand out” for them among competing products in the field of gymnastics school management software. One theme that drew them: RESPONSIVENESS.

Nearly half of the new customers signing up were switching from other providers, which is interesting.  It’s one thing to acquire a new cheer or gymnastics studio customer who is switching from pen-and-paper bookkeeping and management – a slam-dunk to demonstrate the benefits.  But it’s a whole different thing to get new customers who were already using a different gymnastics/cheerleading software product.

We often hear from new customers what we heard at this event – that school owners have too little time in the day to deal with an unresponsive service provider. And our reputation for customer service and quick response times apparently preceded our arrival at the conference.  This reputation, along with our in-person product demonstrations, prompted them to switch to ClassJuggler. We are grateful! – and we work hard daily to maintain that reputation.

But you don’t need to just take our word for it:

These are just some of the reasons that Cheer ClassJuggler for gymnastics schools and cheer camps is growing and growing.

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